CRM in Financial Services is becoming more important every day. Clients are becoming increasingly aware of new financial products and tools such as the internet are making choice much more available.

Customer loyalty will only happen when clients feel they are receiving the level of service they deserve. You will also learn how to implement new tools to help create and generate new business. Customer relationship management in Financial Services will explore best practice across the board.

Key Issues that will be discussed include:

• Consistency in Client Servicing
• The latest in technological advances
• Enhancing Branch Performance
• How to transform CRM into an operational process
• Implementing a Multi-Channel CRM Strategy
• How to choose a process which is aligned to your business

Who Should Attend?

• Directors of CRM
• Sales Management
• Multi- Channel Banking
• Heads of Advisory
• Project Managers
• Directors Market Research
• Heads of Quality and Quality Assurance
• Service Evolution Heads

For further information and registration for this event please click here to contact BME Global.